https://www.lizbreslin.co/about daily 0.75 2023-05-25 https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/ed14e177-0bfb-4a83-ad70-dbf611be56cc/C96C8388-2698-48BD-A4A6-C10FFDB414FE_1_102_o.jpg Contact I’ve had my hands in many metaphorical pies over the years, but content has always been a constant. While working as a Customer Success Agent, I wrote and updated help articles based on the issues and barriers our customers faced. As a Customer Experience Manager, I restructured our entire knowledge base for better usability and created training documents for new customer success agents. And as a Frontend Developer – alongside building and maintaining the UI – I created the in-product copy, as well as every help article and transactional email, for each new feature and product we built. These days I’m working as a Content Designer where I leverage the skills and tools gained from each role (customer-centric thinking, cross-functional collaboration, and problem-solving, to name a few) to guide users with a sense of ease and security through even the most complex processes. Please feel free to reach out on my contact page if you’d like to chat more. https://www.lizbreslin.co/contact daily 0.75 2022-06-30 https://www.lizbreslin.co/work daily 1.0 2023-05-24 https://www.lizbreslin.co/work/streaming-platform monthly 0.5 2022-07-29 https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/fb08bee0-c693-4d6c-9df7-3ba3e1cb00dd/OBS+testing.png Work - Building a streaming platform My team lead and I streaming in OBS Studio https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/fc4168fa-ba9b-47a4-adf2-d683c371c80d/screenshot_www_quicket_co_za_2020_07_31_09_46_46.png Work - Building a streaming platform Before redesign: viewer-facing streaming page https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/72222970-f1af-4c07-81fe-6f07e7fa4c95/streaming+pre-redesign.png Work - Building a streaming platform Before redesign: viewer-facing “Welcome” page https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/a42933cf-9292-4917-9c73-aafdf2d6cd67/www.quicket.co.za_app_%28High+res%29+%282%29.png Work - Building a streaming platform Reference form https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/ea8b68a3-1a3e-4904-9e23-18c5471b57b1/www.quicket.co.za_app_%28High+res%29+%284%29.png Work - Building a streaming platform Streaming form https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/d559cb0d-5784-468d-9599-3acef2c03a5a/add+online+content.png Work - Building a streaming platform An online event in “draft” mode before streaming details added https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/8c87f000-4c08-429f-80d5-dbda0b43a3ea/Online+content+EC.png Work - Building a streaming platform Switching on streaming during event creation https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/48fa1ed0-ebc7-410a-a162-e78f59d6a9ce/streaming+check-list.png Work - Building a streaming platform Streaming check-list sent to organizers https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/59d5ddd0-0dd0-4a04-ac8d-aec29c9aebe9/streaming+help+center.png Work - Building a streaming platform Streaming section in Quicket Help Center https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/77259453-0d3f-4425-a863-563e9f2a9346/TB+stream+email.png Work - Building a streaming platform Stream reminder email sent to ticket buyers https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/739ac981-fd01-44ca-bdf6-5f5c1e887b17/My+New+Event+live.png Work - Building a streaming platform After redesign: viewer-facing streaming page https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/d2df659c-4d8a-4182-8359-0b7d3a6950f4/My+New+Event+live+%281%29.png Work - Building a streaming platform After redesign: viewer-facing “Welcome” page https://www.lizbreslin.co/work/event-creation monthly 0.5 2022-07-29 https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/3fe9bdba-8c93-4087-95cc-f3f8beae1227/EC+iteration+1+high+res.png Work - Redesigning an onboarding flow First iteration of new event creation https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/6df3e615-b5b6-46cc-aafb-daf4e6f11fb2/Event+dates+venue.png Work - Redesigning an onboarding flow - First iteration of event creation Section of original event creation: Event dates and Venue https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/c44d9c84-ba82-48bb-9ef8-ef27b691a355/EC+iteration+2+high+res.png Work - Redesigning an onboarding flow Second iteration of event creation https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/8813dbce-f52d-4ffb-a172-84404c3733c9/DB+iteration+2+high+res.png Work - Redesigning an onboarding flow Second iteration of event dashboard https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/afb82653-487e-4985-9b6c-075a276b0c82/preview.uxpin.com_f9d2986a1c8ae8955f9960901d1881da9c1b5387%28High+res%29.png Work - Redesigning an onboarding flow - First iteration of event creation First iteration of event dashboard https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/03b3ed5d-77eb-4e3d-ae28-431a3eeb22d7/EC+step+1+high+res.png Work - Redesigning an onboarding flow New event creation (step 1) https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/8cfcd945-90bd-44ce-ab74-349b874e0f4e/EC+step+3+high+res.png Work - Redesigning an onboarding flow New event creation (step 3) https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/888fa01f-b2ed-49b5-bf1a-112d7129094d/DB+after+high+res.png Work - Redesigning an onboarding flow New dashboard in “draft” https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/faa878e2-c807-433b-9249-7d0d6a785ea5/DB+before+high+res.png Work - Redesigning an onboarding flow - First iteration of event creation Old dashboard in “draft” https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/aecc9c74-7f76-4cb7-bf1d-f5f1e43c1433/help.quicket.com_portal_en_kb_articles_the-new-event-managerment-dashboard-and-menus%28High+res%29+%281%29.png Work - Redesigning an onboarding flow Snippet of new dashboard help article https://www.lizbreslin.co/work/transactional-emails monthly 0.5 2022-06-30 https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/ce1593e6-5164-4bb6-8db4-44fa2697ec42/image.png Work - Auditing transactional emails - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/84824c12-193b-4d53-89f8-40c6ff9bd642/preview.uxpin.com_88e41089c099f0f0f0973775e01d0c109280b1b2%28High+res%29.png Work - Auditing transactional emails - Make it stand out Email template layout https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/0fb0b26c-ba6a-4937-9f2c-1b2159241095/PurchaseSuccess+2015.png Work - Auditing transactional emails Before: “Order Success” email https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/e5d80c3f-98bd-4a8e-a42b-59250b76dfdb/Your+tickets+for+Quicket+event+-+nebreslin%40gmail.com+-+Gmail+%281%29.png Work - Auditing transactional emails After: “Order Success” email https://images.squarespace-cdn.com/content/v1/62b72f3b1c4bfa2adcad6e47/7d366764-0be6-419a-bf84-d7833d2bda45/Merge+tag+matrix.png Work - Auditing transactional emails - Make it stand out The Merge Tag Matrix